Frequently asked questions

Product

Is crosscloud an application for private users or companies?

Crosscloud is a product focused on companies. Nevertheless, private users are welcome use it as well. Crosscloud is free for private users and small teams (3 users).

Can crosscloud be used for teams and businesses?

Yes. Helping companies to use multiple storage services in an easy, controlled and secure way is what we do at crosscloud.

What components does crosscloud consist of?

Crosscloud consists of a client application and an administrator console. The client application allows users to access, synchronize and share data with multiple different storage systems (Dropbox, OneDrive for Business, Windows Shares etc.) in one application. The Administrator Console is a central management interface to analyse, control and protect any usage of different storage sources in the background.

Is crosscloud free?

Crosscloud is free for private users and small teams up to 3 users. For more users, it is easy to upgrade to our business plan for an arbitrary number of users. To see the pricing for companies, please check the pricing page.

Which storage services are supported by crosscloud?

Currently, crosscloud supports Dropbox, Google Drive, OneDrive, OneDrive for Business, NextCloud, OwnCloud, Sharepoint, Windows Shares and other WebDAV accounts. We are constantly adding support for new services and storages. A service you want to use is not there? Pleas reach out and we will have a look.

Can I use crosscloud to sync and access my NAS?

Yes, but unfortunately this depends on the provider of your NAS. Most likely, you can integrate the NAS like a regular network share into crosscloud (CIFS, SMB). If this does not work, we are happy to look into how to integrate your NAS manufacturer specifically.

Can I use crosscloud to sync and access network shares?

Yes. Crosscloud can integrate network shares and sync them as if they were cloud storage (+mobile access).

Do I need to use crosscloud in addition to all other storage clients?

No. Crosscloud is the only application that needs to be installed on your devices. It directly connects to storages without the need of any other application.

What are the benefits of using crosscloud for an end-user?

Crosscloud allows users to access any of their storages (Dropbox, Google Drive, Network Drives etc.) from one application and with the same great usability. Users can sync any storage service and make data available offline or access data from mobile devices - all in one application and no matter what storage is used in the background. As crosscloud is secured by the company in the background, users can’t do anything wrong when using these services and are compliant.

What are the benefits of using crosscloud for the company?

Crosscloud allows companies to communicate with customers or partners on different storage platforms while maintaining control over data and the process. Companies can manage who can use which service to communicate with whom, fully document and see what is going on and control and secure the data exchange. As an example, the company can:

  • Allow selected employees to use Dropbox to share data with a customer
  • Define policies over which types of files and content can be shared
  • Fully monitor what is exchanged over Dropbox and get alerts if something goes wrong
  • Encrypt certain data to ensure security of company data
  • Remove access to Dropbox once the customer project is complete

What platforms is crosscloud available on?

Crosscloud is available for macOS, Windows (>7), iOS (very soon) and Android (very soon).

Is there a crosscloud version for Linux?

Not yet. A Linux version will be released though. We will post it here once we have a release date.

Is there a mobile application for Crosscloud?

Yes, there is a mobile application for crosscloud on iOS and Android. It is currently in it’s final testing phase and will be submitted to the app stores soon. We will add download links here and in the admin console once this is available.

Will there be a web-application for Crosscloud?

Yes. Web-application is the next platform on the roadmap. We will post it here once we have a release date.

Does crosscloud store my data?

Crosscloud does not store or save any data but rather connects to existing storages and provides a way of accessing all storages.

How can I change the name of a storage account?

Simply rename the folder in your filesystem (the storage folder inside the crosscloud folder) and the account will be renamed.

How can I configure proxy settings in the client?

Unfortunately, crosscloud does not yet suppport proxy settings.

How do updates for crosscloud on desktop work?

Crosscloud updates itself in the background once a new version is available. The application displays a notification and restarts itself.

My crosscloud just updated itself - How can I be sure it is an official update?

We take a lot of measures to make sure the update channel for crosscloud is secure (certificate pinning, code-signing etc.). Don’t worry, if crosscloud updates, it will be an official update from our side. Please note that for small bugfix-update, we do not write release notes.

What are the minimum system requirements to run Crosscloud?

  • Windows 7 or higher
  • macOS 10.9 or higher
  • 2 (+) CPU Cores
  • 64 bit CPU
  • 512MB (+) of RAM

Get Started

How can I use crosscloud?

Simply click “Get Started” and register (it only takes a minute).

How can I invite other users?

  1. Go to the “Users” tab in the administrator console
  2. Click the “+” button at the upper right corner
  3. Enter the users name and email address.
  4. The user will receive an email and can set a password.

Can I deactivate tracking of user behaviour in the administrator console?

Yes – Simply click “Analytics” in the admin console and deactivate the “Track” switch at the top right. No data will be logged to the administrator console any more.

How can I define policies?

  1. Go to the “Control” tab in the administrator console. Every table shows defined policies of different types.
  2. Click the “+” button at the upper right corner of any table
  3. Define the policy (dependent on type)
  4. Click “Save” and the policy is defined

How can I activate/configure encryption?

  1. Go to the “Data Protection” tab in the administrator console. This is the central place to configure encryption across your team.
  2. “Enable Encryption”
  3. Follow the instructions to configure a master key and paste the public master key to the admin console.
  4. Define which storages need to be encrypted.
  5. Define if data shared with external parties shall be encrypted
  6. Click “Enable Encryption” to finalize. All clients will automatically start to encrypt data according to your configuration.

What if I forget my password?

No problem - you can easily reset your password. Below the login form, click “Forgot password?” and enter your email address on the next page. Click “Reset password” and check your email inbox for a new message from crosscloud with the password reset link.

What if I change the password of my storage accounts?

Most storage providers support OAuth which crosscloud uses. This means that when you change your password, this does not affect the account. For some accounts (such as OwnCloud/NextCloud), you need to re-enter your password once crosscloud has detected that it cannot access the data any more.

How to get started after the installation of the desktop app?

After the installation, crosscloud runs as a background application in your tray (Windows bottom right or macOS Top right bar). Simply click on the icon to display the user interface. Please see our “Learn” section to learn more about how to get started.

How can I add an account?

Adding accounts in crosscloud is very easy. Simply click the “+” button in the application and select the type of storage you want to add.

How can I remove an account?

Go to settings in the application. select “accounts and “remove account”. The account will be removed and the local data will be moved to trash. The data on the removed cloud storage is not deleted or touched.

Security & Privacy

Where are crosscloud data centers located?

The crosscloud administrator console is hosted on certified data centers in Europe (mainly Austria).

Can I disable the tracking of all user activity?

Yes – Simply click “Analytics” in the admin console and deactivate the “Track” switch at the top right. No data will be logged to the administrator console any more.

What about private files of users?

When an account is added to crosscloud, the user is asked to select files/folders to be synced and used with crosscloud. Only those files will be managed by crosscloud and the company. Any other files will not be monitored or controlled by the administrator console.

Does crosscloud store my data?

No, crosscloud does never store your data.

How does the crosscloud encryption work?

Files are encrypted using AES256 and random file keys. The file key is stored alongside the file, encrypted for the appropriate user or group of users that should have access to the file as well as for the company. Crosscloud uses RSA-4096 key pairs and key-wrapping to ensure this. Keys are exchanged using the administrator console. Private keys are ONLY stored on local devices and NEVER in the administrator console. The administrator console never sees any private key of a user.

Does the administrator console have access to private keys?

No. The administrator console is a zero-knowledge system without access to private keys whatsoever. The administrator console only handles the exchange of public keys.

How are my private keys moved between devices?

When a new device is added (e.g. after using the desktop application, the user logs in on a mobile device), the device needs to be approved by an existing device. When approved, the new and old device establish a connection and exchange the private key in a way so the administrator console cannot get access to the private key.

Business

How does crosscloud work for my business?

We at crosscloud help companies to share data on multiple storage systems, while allowing full transparency, control and protection of any usage. Therefore, any channel can be used while being able to see what is shared and accessed, define rules for how this can happen and protect company information on different channels.

What is the crosscloud Administrator Console?

The administrator console is a backend that let’s administrators monitor, control and secure the usage of data storages through the client. While the team uses the client to sync and share data – in the background the administrator can make sure everything is safe and secure.

How can the company protect the usage of multiple storages?

Firstly, the administrator console allows companies to fully monitor who uses which storages to share what data with whom. Further, companies can dynamically manage the usage of different storages and pre-configure accounts for their employees. Further, the company can define policies for the usage of different storage channels or selectively apply encryption to the data. This way, we enable the company to easily communicate on multiple storage systems while maintaining full control and security.